At Glamelite.shop, customer satisfaction is at the heart of everything we do. We want you to enjoy shopping with confidence, knowing that your purchases are protected by a clear and transparent refund policy. This page outlines in detail how refunds and returns are handled, what conditions apply, and the steps you can take if you ever feel dissatisfied with your order. Please read this carefully before making a purchase, as it sets the terms under which refunds, replacements, or credits are issued.
1. General Overview
When you purchase a product from Glamelite.shop, you agree to our refund and return policy. We strive to ensure that every product is accurately described, carefully packaged, and delivered in a timely manner. However, we recognize that issues may arise—such as defective items, incorrect deliveries, or personal dissatisfaction.
Our refund policy has been designed to balance your rights as a consumer with the need for fair practices that protect both you and our store. Refunds, returns, and exchanges are possible under specific conditions, which are detailed below.
2. Eligibility for Refunds
Refunds are granted in the following circumstances:
- Damaged or Defective Products: If the item arrives broken, faulty, or with manufacturing defects.
- Incorrect Product Delivered: If you receive the wrong product, color, or size compared to what was ordered.
- Non-Delivery of Order: If your order never arrives within the expected delivery timeframe.
- Cancellation Before Dispatch: If you cancel your order before it has been shipped, you may receive a full refund.
Refunds are not applicable in cases where:
- The product has been used, worn, washed, or altered.
- The issue arises from normal wear and tear or improper handling.
- The product was purchased on clearance or marked as “final sale.”
- The return request is made after the return period has expired.
3. Return Period
You must submit a return or refund request within 7–14 business days (depending on your region) of receiving your order. Beyond this timeframe, we cannot guarantee approval of your refund or exchange request.
4. Condition of Returned Products
To qualify for a refund, items must:
- Be unused, unworn, and in the same condition as received.
- Have all original packaging, labels, tags, and accessories intact.
- Be accompanied by proof of purchase (such as your order confirmation email or invoice).
If a returned product does not meet these requirements, Glamelite.shop reserves the right to deny the refund.
5. Refund Process
The refund process involves the following steps:
- Request Submission: Contact our customer support team via email at support@glamelite.shop or through our contact form with your order details.
- Return Authorization: Once your request is reviewed, you will receive instructions and a return authorization (if applicable).
- Return Shipping: You may be required to ship the item back to our return center. Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.
- Inspection: Once we receive your return, it will be inspected to confirm eligibility.
- Refund Issuance: If approved, refunds are processed within 5–10 business days, and the amount will be credited to your original payment method.
6. Exchanges
In many cases, customers may prefer an exchange rather than a refund. We are happy to offer replacements for the following:
- Wrong size, color, or style received.
- Defective or damaged items.
Exchanges are subject to product availability. If the replacement item is out of stock, you may choose either a refund or store credit.
7. Non-Refundable Items
Certain products cannot be refunded or returned due to hygiene or safety reasons. These include but are not limited to:
- Intimate apparel (lingerie, undergarments).
- Beauty and skincare products.
- Customized or personalized items.
- Gift cards or digital products.
8. Order Cancellations
- Orders may be canceled within 12 hours of placing them, provided they have not yet been shipped.
- If your order has already been dispatched, it cannot be canceled. Instead, you may initiate a return once the item arrives.
9. Shipping Costs
- Return Shipping Responsibility: Unless the return is due to an error on our part (wrong or defective item), customers must cover the cost of return shipping.
- Non-Refundable Fees: Original shipping charges are non-refundable, except where products are defective or an incorrect order was shipped.
10. Delayed or Missing Refunds
If you have not received your refund within the expected time:
- Check your bank account or credit card statement.
- Contact your payment provider, as it may take additional time for the funds to appear.
- If the issue persists, contact our customer support team at support@glamelite.shop.
11. International Orders
Customers outside our primary shipping regions may be subject to additional conditions:
- Longer shipping and return timelines.
- Customs fees, duties, and taxes, which are non-refundable.
- Responsibility for return shipping costs unless the product is defective.
12. Fraud Prevention
To protect against fraudulent claims, Glamelite.shop reserves the right to request photographic evidence, delivery confirmations, or additional documentation before processing refunds. Orders flagged as suspicious may be investigated further, and refunds may be delayed until verification is complete.
13. Store Credit Option
In some cases, instead of a direct refund, you may choose to receive store credit. This credit can be used for future purchases and will not expire for 12 months from the date of issuance.